Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Arnside | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Arnside is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Arnside is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Arnside and across the UK. We act as the data controller for the personal information you provide to us.

2. Data We Collect

To provide our pharmacy and weight loss services safely and effectively, we may collect the following information:

• Personal details: Full name, date of birth, home address, and contact information including email address and phone number.
• Health and medical information: Medical history, current medications, weight, BMI, and other clinical details necessary for safe prescribing.
• Payment information: Billing details processed securely through our payment provider. We do not store full card details.
• Technical data: IP address, browser type, device information, and browsing behaviour collected when you visit our website.
• Communications: Records of any correspondence between you and our team, including consultation responses and prescription requests.

3. How We Use Your Data

We use your personal and health data to:

• Assess your suitability for weight loss treatments and issue prescriptions where appropriate.
• Process and dispatch your orders. Approved orders are dispatched within 1 working day of pharmacist approval.
• Maintain accurate and up-to-date patient records as required by our GPhC obligations.
• Communicate with you regarding your treatment, orders, and any follow-up care.
• Comply with legal, regulatory, and professional healthcare obligations.
• Improve the quality and safety of our services.

Our lawful bases for processing your data include fulfilling a contract with you, compliance with legal obligations, and where health data is concerned, the provision of healthcare and treatment.

4. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies may include:

• Essential cookies: Necessary for the website to function correctly.
• Analytics cookies: Help us understand visitor behaviour so we can improve our services.
• Preference cookies: Remember your settings and choices.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data with Third Parties

We do not sell your personal data. We may share your information only in the following circumstances:

• Healthcare providers: With prescribing clinicians or other healthcare professionals involved in your care, where necessary.
• Delivery and logistics partners: To arrange the secure delivery of your medication.
• Payment processors: To securely handle billing and transactions.
• Regulatory authorities: Such as the GPhC or NHS bodies, where we are legally required to do so.
• IT and platform providers: Who support the operation of our website and patient management systems, under strict data processing agreements.

All third parties we work with are required to handle your data securely and in line with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years from the date of last treatment, in accordance with NHS and pharmacy regulatory guidance. After this period, data is securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. Our systems are regularly reviewed to maintain the highest standards of data security.

8. Your Data Rights

Under UK GDPR, you have the right to access the personal data we hold about you, request corrections to inaccurate information, ask us to delete your data where appropriate, and object to or restrict how we process your information. You may also request a copy of your data in a portable format. To exercise any of these rights, please contact us using the details below and we will respond within 48 hours.

9. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please get in touch:

Pharmacy Weight Loss Arnside
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.